"Eye Appointment"

About: Edgware Community Hospital

My routine cataract was a failure. Couldn't get an emergency appointment to see some one. Went to Moorfield and Royal Free for help as was in pain. Both said wait for appointment and Edgware in 5 weeks time. They had no notes to use and I could discuss them at Edgware. After 5 weeks there were no notes at my appointment and doctor could not help. Made another appointment for two weeks later to see consultant. I rang again about notes being available before going. Went today and doctor could not help as no pre or post operative notes. Enough to drive you mad. What a bad and dangerous service.

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Response from Edgware Community Hospital

Sorry to hear that you've been unhappy with your experience. We would like to look into this further so we would be grateful if you could get in touch with our patient advice and liaison service on 020 7472 6446 or email rf.pals@nhs.net. Many thanks.

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