"Excellent care and treatment."

About: University Hospital Of North Durham

My baby son was referred to Treetops ward on Saturday evening, 1st August. From the moment we arrived we were made to feel welcome and cared for. The nurse who looked after us all evening and overnight was kind and welcoming and the doctors were really friendly, responsive and more than happy to explain Tom's care.

Luckily, the illness was not too serious; he was given the medication he needed promptly and a night of observation to ensure he was okay.

The ward was clean and tidy and the facilities were great. Toys and books for the children and a lovely kitchen for drinks and snacks.

I can't praise the lovely staff highly enough: first class from admission to discharge! I really hope they, and the ward manager receive this feedback - we really appreciate everything you did for us.

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Response from University Hospital Of North Durham

Dear Laura

Thank you for providing feedback on your recent experience of Treetops Ward at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care your baby son received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Deputy Head of Child Health to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful