"Hospital feedback"

About: Sunderland Eye Infirmary

after a very stressful time trying to decide whether to park around the back of the hospital I eventually had to go to reception for confirmation disabled car park in normal bay was allowed free of charge.

It was but no signs were up showing this anywhere. I fear this is so unsuspecting patients just pay, like a person I spoke to queuing at reception?Then on queuing to access my appointment at desk B ( queue down adjoining corridor )I decided to go to desk A which all three reception clerks were sitting doing nothing. I queried if one could book me in and after seeing my letter did so?

This hospital is slipping.

Story from NHS Choices

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