"Continence care"

My parent required incontinence care and when the nurse visited she left Tena pads and a pair of nylon/net pants to wear over these pads. My parent is in their ninetieth year and found these pads really difficult to use. We had wet bed, clothes and chairs for over a fortnight as he tried to use them. We contacted the service in Shotts and were advised that this was what was provided by their service. We purchased the Tena padded pants and my Dad was able to use these without any issue. When we again contacted the Continence service to ask if they could provide these we were again advised that the pad/pants were the only option available.

Could you let me know why the pants are not available as in this case the pad/pant option is not a workable option for my parent? We continue to buy the pants as this give my Dad a degree of dignity, as he is not dependant on someone helping him with this aspect of his personal care. In the circumstances I would like my Dad to be considered for the pants as the pad/pant combo is not 'fit for purpose'.

I look forward to your response in early course.