This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A&E visit

Story from nhs.uk

"A&E visit"

About: Addenbrooke's Hospital

The nurse who checked me in was very patronising . When called to go in cubicle there was blood on the floor and bed . The nurse told the cleaner to do it when they had dealt with me ! There was no offer of help with my pain which is chronic and being talked to like I was a child !

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Head of Patient Experience, Cambridge University Hospitals NHS Foundation Trust 8 years ago
Cambridge University Hospitals NHS Foundation Trust

Submitted on 28/08/2015 at 10:19
Published on Care Opinion at 12:24

Thank you for taking the time to let us know about your unsatisfactory experience in the Emergency Department. I am very sorry to learn that your expectations were not met. If you would like us to look into the circumstances and respond to you personally, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk.

Complaints and PALS Manager

Response from Addenbrooke's Hospital 8 years ago
Addenbrooke's Hospital

Submitted on 28/08/2015 at 11:07
Published on nhs.uk on 29/08/2015 at 02:31

Thank you for taking the time to let us know about your unsatisfactory experience in the Emergency Department.

I am very sorry to learn that your expectations were not met.

If you would like us to look into the circumstances and respond to you personally, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk.

Complaints and PALS Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k