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Care Opinion

I was seen at this appointment ...

Story from nhs.uk

"I was seen at this appointment ..."

About: Leicester General Hospital

(as the patient),

What could be improved

I was seen at this appointment to meet the government's 2 week target. This however was a non-appointment that could have been done by filling out a form through the post. It was a complete waste of time and I have not been examined or had any tests done. It was a smoke screen so they can claim they are meeting the 2 week target whereas it is in fact a 6 week wait for a proper appointment and evaluation.

Anything else?

Typical of the deteriorating standards in the NHS and the way they con the public that it is getting good and prompt treatment. The registrar went on and on about how they are meeting government targets.

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Responses

Response from Leicester General Hospital 10 years ago
Leicester General Hospital

Submitted on 28/11/2013 at 16:06
Published on nhs.uk on 29/11/2013 at 03:00

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital, we are sorry that you felt your appointment was a waste of time. We also realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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