"The lady from the Balmoral Clinic ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

The lady from the Balmoral Clinic guided me to the casualty section for a review.

What could be improved

I had initially lodged in a complaint about the manner I was being treated by a named medical personnel at the Eye casualty section. I was phoned by a Lady who introduced herself. When I developed a further pain in my left eye and revisited the clinic, I saw the named medical officer whom I had complained against talking to everyone whom I was seeing. After being seen by some Doctor who didn't introduce himself, he couldn't do anything sensible to me apart from telling me that if I had pain in my eye I should go and see my GP to get a prescription for paracetamol while waiting for the next scheduled appointment with the Balmoral clinic. He then sent me away without any further treatment. I believe that his attitude towards me was as a result of having been talked to by the medical personnel I had lodged a complaint against some time back.

Anything else?

I still have some terrible pain in my left eye where I had an accident a long time ago but experience recurrences in the pain which is then attended to on a continous basis by eye specialists. This was not the case on my visit when I was merely advised to take paracetamol and wait for my appointment which is only due after almost a month from that date.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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