"Poor telephone service"

About: Eastbourne District General Hospital

Having had reason to make several phone calls to the hospital, I found it very difficult to get through, waited 20-30 minutes, and when eventually answered, was transferred back and forth between people, and then got disconnected!

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Response from Eastbourne District General Hospital

We're very sorry to hear that you encountered problems contacting the hospital and have forwarded your concerns to the Switchboard Manager to look into and act upon. This must have been incredibly frustrating for you and we apologise that your experience was poor. Please be aware that we have a Patient Advice and Liaison Service (PALS) who can liaise with trust staff on your behalf should you have an enquiry or concern in the future. They can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net.

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