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About: Torbay Hospital

promised I would see a consultant within two mnths currently been over 4 months and still waiting heard nothing when I rang and queried was told a pack of lies don't knowwhy I'm worried itsnot like I could go blind oh wait a minute yes I can

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Responses

Response from Sam Holden, Patient Experience Lead, Patient Quality and Safety, South Devon and Torbay Clinical Commissioning Group 8 years ago
Sam Holden
Patient Experience Lead, Patient Quality and Safety,
South Devon and Torbay Clinical Commissioning Group

Submitted on 05/08/2015 at 18:15
Published on Care Opinion at 21:19

picture of Sam Holden

Dear Anonymous,

I was concerned to read your comments about the length of time you have been waiting and I can appreciate that this is frustrating and worrying. I am sorry for any upset or concern caused.

I would welcome the opportunity to look into what is happening and see what I can do to move things along for you.

I would be grateful if you can contact me, you can call 01803 652 578 or email patientfeedback.sdtccg@nhs.net our offices are open Monday – Friday 9am – 5pm, and I will be happy to help you.

Kind Regards

Sam

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Response from Torbay Hospital 8 years ago
Torbay Hospital

Submitted on 30/09/2015 at 14:14
Published on nhs.uk on 01/10/2015 at 02:31

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards South Devon Healthcare NHS Foundation Trust.

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