"The doctor could have at least ..."

About: Cannock Chase Hospital

(as the patient),

What could be improved

The doctor could have at least bothered to turn up for my appointment. Arrived at 10.20 for a 10.30 appointment, when the doctor failed to show I left at 11.20 in a very agitated mood. I was told by nursing staff who contacted him twice during my wait "that he isn't very good with time". Some consolation to me and other patients, he has a total disregard and obvious lack of respect for those sent to see him.

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Response from Cannock Chase Hospital

Thank you for taking the time to comment on your recent experience when you attended as a patient. We are sorry to hear that you were unhappy with the service you received - we would like to offer our sincere apologies for this. Your comments have been forwarded to our Patient Experience Lead but if you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service on 08000 40 70 60.

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