"Post Operative Care"

About: The Royal Liverpool University Hospital

Husband initially in POCCU, which I cannot fault. They were exemplary and genuinely very kind and caring. He should have transferred to HDU from there but was sent to a general ward, where his care went down hill. The level of cleanliness of the ward (5B) was extremely poor. Dirty laundry being left on chairs all day. His used water from having a wash stayed there from morning until night until another visitor dealt with it because he needed the chair. The ward was clearly very short staffed and my husband waited almost an hour to his his epidural and morphine replaced. Leaving him in extreme pain. That was while I was there all day to chase these things. I've been there all day every day looking after his care, which I know has been appreciated by the nurses. Today an auxiliary told me to leave because I wasn't allowed to stay, even though everybody knows I've been caring for my husband. I've been very quiet and I've not disturbed anybody. I feel extremely concerned now that he'll not be getting the care he was receiving whilst I was supporting. I'd been told when he was first moved to this ward that I could help with his care.

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Response from The Royal Liverpool University Hospital

Thank you for taking the time to praise our Post-Operative Critical Care Unit - we will pass your comments onto our staff.

We are sorry to hear that you didn’t have a good experience on Ward 5B. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.