"Caring and Compassionate"

I have been on many wards at this hospital and some wards are better than others. The staff vary a lot but mostly they seem to really care about me (especially some of the bank workers). I push them a lot when I'm not well and they don't hold that against me. I am out of the hospital now and hope I never go back, but that is not because of the way I am treated it is because I want to be better.

Story from NHS Choices

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Response from Stourbridge Health & Social Care Centre

Thanks you very much for your comment. We take all comments about our services very seriously.

If you want to talk to someone about the care you received, please do contact our Patient Advice and Liaison Service (PALS), who will be glad to help you.

To contact PALS, write to:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane



Telephone: 0800 212 445 (Freephone) 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful