"Lack of info"

About: Derriford Hospital

My Father in law has now been in & still is in this hospital, this is the third time since Easter. The last time my wife, mother in law & myself were talking to the consultant about him going to Mount Gould for rehab & then as we got home our nephew was on the phone receiving a call from Derriford to say that he was being sent home, which to all of us was a shock as it was obviously to soon for him now he is back there again. As for information it is practically nil as everyone you ask will say I'm not sure I will find out, but you never see them again, it's as if they are not interested, as we found out again on Tuesday. On Monday we asked a nurse about the situation & they said they would speak to the physio & they would come & see us on our visit on Tuesday but as you can guess no one showed, same old story. Hartor Ward

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Response from Derriford Hospital

Good afternoon I am very sorry to hear of the dfficultues you and your family are experiencing. Please could I ask you to contact the Patient Advice and Liaison Service (PALS) at the hospital who can help you with your concerns. They can be contacted on 01752 439884 or via email plh-tr.PALS@nhs.net. Kind regards Jemma Patient Experience Support Manager Plymouth Hospitals NHS Trust

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