"The service I received was exemplary"

About: Locala Walk in Centre

(as the patient),

Having to access medical treatment on a Sunday morning is not how I would have chosen to spend a weekend, BUT, just wanted to say how impressed I was with the service provided by Locala Walk in Centre at Dewsbury Hospital.

I was booked in by two very pleasant receptionists, who gave me the relevant information and directed me to the patient waiting area.

There were already a number of patients waiting and I expected to be there for quite some time.

When it was my turn I was called through by the Locala Walk in Centre Nurse. She introduced herself as Helen and very quickly identified what treatment I required. I was provided with a complete supply of medication from the department and did not have to seek a pharmacy to obtain the item.

Helen was very efficient and knowledgeable and gave me explicit advice on how to treat my condition. She also advised on what I should do should things get worse.

All this took less than an hour and I was on my way home.

I felt the service I received was exemplary.

Thank you.

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Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi Mirfield Resident

Thank you for sharing your whole experience from our reception team through to our nursing team. It was great to read that our nurse introduced herself and was extremely efficient and knowledgeable in her role.

Thank you for describing the service as exemplary, the team will be delighted.


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