"Attempting to make an appointment over the..."

About: The Tunbridge Wells Hospital

1) It proved difficult to reach the Tunbridge Wells Hospital site. 2) There was no opportunity to make an online appointment with the ophthalmology department. We were referred to phone numbers, the first which also was incorrect . In turn this number referred us to another phone number, which turned out to be for a bank.

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Response from The Tunbridge Wells Hospital

Dear Mr Hughes, thank you for taking the time to leave feedback on your experience of contacting the Trust. We were very sorry to learn that you found it difficult to reach the hospital and for the problems you encountered when trying to arrange an appointment. We recognise how frustrating this must have been for you and have shared your comments with the clinical administration unit. We welcome all forms of feedback and use this as part of our regular reappraisal of services. Thank you for bringing this to our attention. Kind regards, The PALS Team.

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