"Patient confidentiality I could ..."

About: Heartlands Hospital

(as the patient),

What could be improved

Patient confidentiality

I could have been cared for alot better, I was too poorly to be on the ward i was on. The bed was dirty, pills on the floor around my bed. Given the wrong medicine. Very bad experience. although the guy who wheeled me out was lovely!

Anything else?

Stay away from Heartlands hospital travel to Walsgrave!

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Response from Heartlands Hospital

We are sorry to read about your experience at Heartlands Hospital. If you would like to share with us the ward these comments are relating to we would be pleased to investigate them further on your behalf. Should you have any further concerns, require additional assistance or would like to talk to someone in confidence about your experience, please contact our Patient Advice and Liaison Service (PALS) team on 0121 424 1212. This line is manned between the hours of 9am - 5pm Monday to Friday during which time one of our representatives would be pleased to assist you. There is also an out-of-hours message service available on this line for your convenience.

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