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"Great staff and efficient treatment"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as the patient),

I'm up at the day surgery unit every year for annual sigmoidoscopies/colonoscopies. Although there are plenty of other things I would rather be doing than being at day surgery. The staff have always been excellent. My last visit in particular was extremely quick and I felt I had been there no time at all before I was allowed home.

I was pretty anxious as having usually had sigmoidoscopies with no sedation because this was going to be a full colonoscopy I decided to be a bit of a softy and go for some gas and air however at some point along the way this point was forgotten and I ended up canulated regardless.

This was totally fine it's a busy department. Although I had to wait for an hour on my own before I got into theatre which again was fine as one of the nurses from my admission walked past occasionally and chatted (her name was maybe Emma? ) and there was always somebody popping in or out and when all else fails there's good old fashioned rubbernecking.

The actual procedure was so easy I can't remember anything bar singing to abba and talking about big brother so even though the sedative only really kicked in at 9pm the following day I was in a happy way!

Post procedure again everything was dandy and I'm very happy about the fact they don't make you eat before you leave now it's a much better idea! Again the staff were lovely and chatty (this time a male nurse) and I didn't mind being left for an hour or so doing nothing.

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Responses

Response from Hilary Butterworth, IPIQ Officer, Patient Services, NHS Dumfries and Galloway 8 years ago
Hilary Butterworth
IPIQ Officer, Patient Services,
NHS Dumfries and Galloway

Patient and Public Involvement Officer and Person Centred Health and Care

Submitted on 30/07/2015 at 08:40
Published on Care Opinion at 09:09


Dear Teenyweekells

Thank you so much for taking the time to write about your experience on the Day Surgery Unit. I am sure the staff will be pleased to read your kind words, it is a busy unit and they do work hard to ensure things go as smoothly as possible for the patients.

It is good to hear even though you have to undergo a procedure which can be embarrassing and unpleasant you are able to build up a good rapport with the staff so the day does not turn out to be a complete ordeal.

You would have my full support in singing along to Abba, but alas not sure I could say the same about discussing the merits of Big Brother!

with best wishes

Hilary

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