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Excellent patient understanding and manner

Story from nhs.uk

"Excellent patient understanding and manner"

About: Royal Preston Hospital

Today I had an appointment with the doctor in the ENT dept. This is the second time I have visited them and on both occasions I have been impressed. The doctor makes the patient fell relaxed and confident to be with them. The doctor obviously prepares well before the patient arrives and has a thorough understanding of the problem and symptoms. During the consultation the doctor is thorough and easily approachable so the patient leaves feeling fully confident in the diagnosis. To maintain this attitude considering the number of patients she sees is commendable.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 22/07/2015 at 09:11
Published on Care Opinion at 10:33

Thank you for taking the time to provide your feedback. As a Trust, we appreciate that staff attitude and good communication is extremely important in ensuring a positive patient experience and, to that end, have undertaken a lot of work with staff over the past 12 months or so to enhance communication and patients involvement in decision making,

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Response from Royal Preston Hospital 8 years ago
Royal Preston Hospital

Submitted on 22/07/2015 at 11:26
Published on nhs.uk on 23/07/2015 at 02:31

Thank you for taking the time to provide your feedback. As a Trust, we appreciate the importance of good communication to the overall patient experience and have, over the past 12 months, been working closely with our staff to enhance that. It was therefore extremely pleasing to read your comments; please be assured that they have been shared with the clinical director for the ENT department.

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