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Care Opinion

Good practice enables patients to live to the full

Posted By Bodie

"Good practice enables patients to live to the full"

About: New Victoria Hospital / Renal dialysis

(as a parent/guardian),

Carol McLean is a paragon of good practice that enables patients on dialysis live their lives to the full extent possible.

My daughter was very fortunate to have her dialysis at Gart Navel for ten years because of the flexibility and support she received from Carol McLean and her staff. She was diagnosed with kidney failure when she was 16 years old and with the encouragement, support and flexibility available she was able to complete her Highers, an HNC and eventually achieve a BA(Hons).

After her transplant failed, my daughter restarted dialysis at the New Victoria and felt lucky that she was given a place on nightshift once more.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 29/07/2015 at 15:20
Published on Care Opinion at 15:28

Dear Bodie,

Thank you so much for taking the time to highlight the fantastic work of Carol and her team and letting us know about the real difference that this has made to your daughter's life. You have absolutely got it right when you say that such positive support of this kind makes all the difference in allowing long-term patients to live as fully as possible, and your daughter clearly demonstrates this. You must be very proud of her achievements.

It's really sad to hear that her transplant didn't have the hoped for outcome, although from what you have said already, I'm sure it won't stop your daughter in living life as much as possible. I wish her all the best for her future treatment and will happily pass on your kind feedback to Carol and the rest of the team.

Best Wishes,

Lorna

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