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Care Opinion

Excellent clinical care delivered with empathy.

Story from nhs.uk

"Excellent clinical care delivered with empathy."

About: John Radcliffe Hospital

My son's sore throat got rapidly worse on a Saturday; he was unable to eat or drink and talked with great difficulty. The emergency GP at the Cowley medical centre phoned the JR ENT department to arrange an appointment. Within an hour my son was receiving surgical treatment, within two he was able to talk and take liquids. Diagnosis was rapid , treatment followed immediately. All the medical professionals we encountered were kind, not just to my son but to all the family on visiting.

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Responses

Response from John Radcliffe Hospital 8 years ago
John Radcliffe Hospital

Submitted on 05/08/2015 at 11:28
Published on nhs.uk on 06/08/2015 at 02:31

Thank you so much for taking the time to give this lovely feedback. We're so glad to hear that your son was treated so efficiently and successfully. At the Trust we aim to provide compassionate care to all our patients and their families, so it's wonderful to hear that this was what you experienced. We hope your son has recovered fully. Your comments will be passed on.

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