"professional receptionist in AMD"

About: Western Eye Hospital

I attend the AMD dept at the Western Eye Hosp regularly with a friend who requires injection in both his eyes every 4 weeks. The waiting rooms are always full to capacity with very anxious and frightened people of all ages but mainly middle aged & elderly. The waiting times are always quite lengthy. But this does involve photos/scans, seeing the dr re the results & then finally the dreaded injection! Whilst waiting with my friend I observe all that goes on. I have got to say you have to have patience, compassion, control and friendliness and much much more to be a receptioist in this busy and demanding dept. And my goodness there was one receptionist that has all those attributes 100%! I hope you let this receptionist know how much they are appreciated by many of the waiting patients including my friend. They are always happy smiling polite & so very helpful with everyone. Don't lose them.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding one of the receptionist's at Western Eye hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Thank you for taking the time to post your response. Imperial College Healthcare NHS Trust appreciates and values your comments. We wish your friend well with her ongoing treatment.

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