"TVT and rectocele prolapse repair - my surgeon..."

About: Royal Bournemouth General Hospital

I don't normally write reviews but feel I have to. Using the Choose and Book Scheme I chose RBH and very glad I did indeed. The investigations leading up to my operations were thorough and reassuring. All appointments were either on time or early. The staff in the Urology Dept were excellent and at no stage did I ever feel I wasn't in safe hands. The operations themselves went well and my surgeon was very courteous and informative - explained everything very clearly. I was placed in Ward 12 and I cannot emphasis enough how absolutely fantastic the nurses were, both the day staff and the night staff. What a team of dedicated lovely natured staff. They made a potentially nasty experience the most pleasant it could possibly be. Thank you so much everyone. RBH was top notch for me! Full marks!

Story from NHS Choices

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Response from Royal Bournemouth General Hospital

Dear Anonymous, We are very appreciative you chose to write your comments about your experience with the Trust, especially as this is not something you normally do. Your feedback may encourage other patients who may be anxious about their treatment and is also uplifting to the staff who treated you and I will definitely share this with them. We are very pleased that you found the chose and book service and following appointments to be efficient, informative and ran to time. A lot have staff have spent many hours working to improve this system over a long period of time and will value your comments. Your comment about feeling in safe hands is very reassuring and we aspire for all our patients to be kept fully informed and deliver compassionate care to all our patients. I thank you again for your comments and hope you recover quickly from your surgery and wish you well for the future. Regards Sue Mellor Head of Patient Engagement

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