"Communication"

I recently had to find out what was happening to mother - I am in Australia - she should have been home and I was getting no answer - so I decided to ring Grimsby Hospital. I was so impressed by the person on the other end of the phone and how they got me straight through to where my mother was which was in the discharge lounge - I am thinking it is in Grimsby but she was actually in Scunthorpe - nevertheless I was put through seamlessly with really lovely people on the other end of the phone. This meant a lot to me as I am very emotional at this time. Having such an organised and thoughtful telephone and communication system means a lot to people who are worried about their loved ones. I thank you so much for this - it is so important,