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X ray at hospital

Posted By eusty

"X ray at hospital"

About: Good Hope Hospital

(as the patient),

New larger car park,

Walk in service with letter from G. P.

First class service from all members of staff.

Delightful radiologist,

Back in the car within 30 minutes.

No car park fee,

What a result.

Well done Good Hope.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 28/08/2015 at 17:13
Published on Care Opinion at 17:18

Dear Eusty

Thank you for providing your feedback about your recent visit to Good Hope Hospital for an x-ray.

I am so pleased to read that you found the changes recently made to the car park meant that you found a parking space easily, and that the service you received from all the staff who dealt with you to be first class, as well as executed in an efficient manner enabling you to have what was required completed within 30 minutes thus avoiding any charge in the car park.

Many of our patients and relatives who arrive to collect patients who are discharged are also finding the extension to the free period car park access extremely helpful, and it is lovely to receive your positive feedback.

I have forwarded your comments to our communications team to include in our trust wide staff communication.

thank you for providing your comments, patient feedback is extremely important to us.

With kind regards

Marie Helebert

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