"Emergency visit to A&E"

About: Norfolk & Norwich University Hospital

Arrived at A&E at 0530 on Sunday 28th June with my heart racing out of control. Within 15 minutes I was in an A&E cubicle wired up to ECG machine and a short time later was given a drip and pills to thin my blood and slow heart rate. Then a chest x-ray and blood tests. Two hours after arriving my heart rate was down from 166 to a more normal 70/71. Further tests were carried out in a day ward and I was allowed home around 12 noon. The staff could not have been more caring and professional. As the doctor said, "Now that you are here we need to do a thorough check before you go home," And it was very thorough. I am extremely grateful for the commitment and communications from N&N staff which ensured I understood what was happening and considerably reduced the understandable fear of my predicament. Thank you so much to everyone who looked after me. I now know what to do if the palpitations re-occur. And thank you to the nurse who rescued my wife and I when we first arrived from a Saturday night crowd that had been drinking and fighting in Norwich and were continuing their battle in A&E waiting area. That was an act of great thoughtfulness and kindness. How nursing staff tolerate such behaviour I don't know? I cannot praise N&N staff highly enough. John McLeod

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for taking the time to give feedback about your treatment and we hope you are making a good recovery. The A&E team will be delighted to hear your feedback and know that their care was appreciated by you and your wife.

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