the medical team in this place has let my daughter down really bad i dont feel she has had the right assesment of her problems and has been refused treatment my daugter has begged for help and has been refused her behaviour has got really bad where she cant control her anger and she is self harming and they are not interested i feel like we just keep hitting a brick wall .i woory about the poor people in there that havent got familys to fight for them

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Response from Brooklands Hospital

We are sorry to hear you are not happy with your daughter’s care. We do try to listen to patients and their families about the care we provide. Please speak to our Pals service, who can help make sure we are directly talking to you. To contact PALS, write to: Patient Advice and Liaison Service Coventry and Warwickshire Partnership NHS Trust Wayside House Wilsons Lane Coventry CV6 6NY Telephone: 0800 212 445 (Freephone) 024 7653 6804 Email: PALS.Complaints@covwarkpt.nhs.uk

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