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Worst communications ever

Story from nhs.uk

"Worst communications ever"

About: East Surrey Hospital

Elderly father taken in after a fall. Very difficult to track him down. No one knew where he was,the phone system is a joke. the staff not much better, pathetic!

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 16/07/2015 at 08:25
Published on Care Opinion at 15:49

picture of Ian Mackenzie

Dear Anonymous

I am sorry to read about your recent poor experience. we would very much like to see what went wrong and how we can improve.

If you could e-mail me at ian.mackenzie@sash.nhs.uk we will look into this for you.

Regards

Ian

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Response from East Surrey Hospital 8 years ago
East Surrey Hospital

Submitted on 27/07/2015 at 10:46
Published on nhs.uk on 28/07/2015 at 02:31

Dear Anonymous I am sorry to read about your recent poor experience. we would very much like to see what went wrong and how we can improve. If you could e-mail me at ian.mackenzie@sash.nhs.uk we will look into this for you. Regards Ian Mackenzie Director of Information and Facilities

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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