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The Sheldon Unit Optical Dept

Story from nhs.uk

"The Sheldon Unit Optical Dept"

About: Good Hope Hospital

I recently attended a clinic in the Sheldon Unit for assessment of my eye problems. Although the doctor agreed that I had cataracts in both eyes, the doctor offered no solution or treatment. I mean, what is the point of you? Do I have to go privately to get help?

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 19/08/2015 at 10:48
Published on Care Opinion at 11:33

Dear Mr Neal

Thank you for your comments regarding your experience at the Ophthalmology Department at Good Hope Hospital.

My apologies for any delay in responding to your concern, but I would like the opportunity to look into your experience in more detail. Can I please ask you to contact me at your convenience? I can be contacted by telephone on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I am sorry that you are unhappy with your experience, but would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback.

I look forward to hearing from you.

Yours sincerely

Marie Helebert

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