"The Sheldon Unit Optical Dept"

About: Good Hope Hospital

I recently attended a clinic in the Sheldon Unit for assessment of my eye problems. Although the doctor agreed that I had cataracts in both eyes, the doctor offered no solution or treatment. I mean, what is the point of you? Do I have to go privately to get help?

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Neal

Thank you for your comments regarding your experience at the Ophthalmology Department at Good Hope Hospital.

My apologies for any delay in responding to your concern, but I would like the opportunity to look into your experience in more detail. Can I please ask you to contact me at your convenience? I can be contacted by telephone on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I am sorry that you are unhappy with your experience, but would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback.

I look forward to hearing from you.

Yours sincerely

Marie Helebert

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