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Care Opinion

Lundy ward

Story from nhs.uk

"Lundy ward"

About: North Devon District Hospital

Would have been 5 stars but for a couple of stroppy nurses in A & E who wanted to discharge me in pain. Ambulance service were first class as were the ward staff on Lundy ward. Especially the nurse who was the only one to get my pain under control. Another nurse who got the kitchen to make me a tuna salad and who was just brilliant. All of the staff including the sodexo staff who provided teas and coffees and kept the place clean were thoroughly professional. Thankyou

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 8 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 13/07/2015 at 16:59
Published on Care Opinion at 17:00

Dear Mr Flower

Thank you for posting your comments on the website. I was sorry to note that an almost 5 star service was marred by poor staff attitude, but pleased to see everything else went so well.

I have forwarded your comments on to service managers for both Lundy and A&E, for your positive comments and also for staff reflection on your A&E experience.

Kind regards

Jayne

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Response from Peter Brain, Volunteer, Healthwatch Devon 8 years ago
Peter Brain
Volunteer,
Healthwatch Devon

Submitted on 14/07/2015 at 20:56
Published on Care Opinion at 22:38

Dear Gareth Flower,

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what was almost a perfect score, as you describe it! Attitudes as perceived by the patient are so important.

More generally we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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