"Nothing has happened from formal complaint"

About: Ninewells Hospital / General Medicine

(as a relative),

I made a formal complaint about my mothers care in February 2015. She had been admitted via her GP 9 days previously.

Since then I have spoken by telephone, sent emails, discussed her case with staff on the ward, been in touch with the Ombudsmans office, sent a postcard saying so and I am still waiting for a response to our complaint.

Sadly my mother passed away in April and I let the feedback team know that and that I wanted to bring this to a conclusion and hopefully make a difference to those patients treated by NHS Tayside in the future.

Nothing has happened.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Dear “Moray maid”

I am extremely concerned to hear that you are still awaiting a response to your complaint and would be grateful if you could contact me to enable me to investigate the delay. I can be contacted on the following freephone number - 0800 027 5507 – between 9.00 am and 4.45 pm or, if you would like to email me on feedback.tayside@nhs.net with a contact telephone number I would be happy to give you a call outwith office hours.

I look forward to hearing from you.

Alison Moss

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful