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Excellent treatment

Story from nhs.uk

"Excellent treatment"

About: Manchester Royal Infirmary

I went to the walk in centre on Sunday with a burn to my hand. I was seen within 20 minutes and the treatment I got was second to none. The nurse that looked after me was very kind, sensitive and knowledgable about what was the best treatment for my burns. I walked in with 9/10 pain and within an hour it had gone down to 1/10 just from the dressing the nurse applied. I am extremely happy with the care I received but as a self employed person I appreciate that the fantastic treatment I had has meant I am back to work within a few days. Thank you so much to all the team in the Walk-In Centre!

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Responses

Response from Manchester University NHS Foundation Trust 8 years ago
Manchester University NHS Foundation Trust

Submitted on 14/07/2015 at 09:48
Published on Care Opinion at 10:32

Dear Ms Browne,

Thank you for your comments posted both on the NHS Choices and Patient Opinion websites regarding the care you received from the Walk-in Centre of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that received the care and treatment that helped eased your pain at the soonest possible time. We were also pleased to hear that the staff showed compassion and were knowledgeable about the treatment given to you. We can assure you that we have passed on your thoughts to the Walk-in Centre manager and the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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