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Respiratory Care

Story from nhs.uk

"Respiratory Care"

About: New Cross Hospital

I was referred to the department in March and my self-allotted appointment in May was put off until July - a little annoying but no real problem as I didn't regard my consultation as urgent. When I eventually visited as an out-patient to see the nurses and consultant, I encountered no delay, absolute attention on me and my condition, careful exploration of all possible reasons behind my medical concerns and a considered course of treatment with access to daytime support any questions I wished to ask and genuine courtesy. Everything was quietly and efficiently done; I could not have asked for anything more.

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Responses

Response from The Royal Wolverhampton NHS Trust 8 years ago
The Royal Wolverhampton NHS Trust

Submitted on 28/07/2015 at 09:47
Published on Care Opinion at 11:30

Dear maoFox

Thank you very much for taking the time to post your comments relating to your recent patient experience. I will share your comments with our staff and wish you well for the future!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

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Response from New Cross Hospital 8 years ago
New Cross Hospital

Submitted on 28/07/2015 at 10:29
Published on nhs.uk on 29/07/2015 at 02:31

Thank you very much for taking the time to post your comments relating to your patient experience at our hospital. I was sorry to hear that there was a delay in receiving your appointment, but it was pleasing to hear that your appointment went well! I will share your comments with our staff and wish you well for the future! Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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