"A & E"

About: Sunderland Royal Hospital

Visited A and E on Thursday/Friday morning very poorly taken to hospital in ambulance. Staff very rude and un sympathetic. Dust on all medical equipment in room. Staff very uninformative. sent home with no medical advice. Returned back Friday 6pm again felt totality the same asked to do a water sample not even shown where the toilets were. Had to walk back through main reception even though I was in a lot of pain.

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Response from Sunderland Royal Hospital

Thank you for your taking the time to leave feedback of your visit to our A&E Department. We are sorry to hear that your experience was not a positive one and would really like the opportunity to discuss this further with you so we can learn from your experience. If you would be willing to do this, could you please contact our Help and Advice Service using the contact details below. Email: Helpandadviceservice@chsft.nhs.uk Telephone: 0191 569 9855 or freephone 08005876513 Opening times: Monday – Friday 8 am – 5pm Thank you.

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