"What a lack of respect!"

I came for apointment with documents (i'm from UE)-proof of address, payslip, passeport (just like the person told me by phone). And receptionist-very rude by the way- told me that they will not let me in, because I need council tax proof! I said that no one told me that, and they said- its not the first time,buy still-they will cancel my visit. I said that my partner can bring the papers within 1-2h, but they said 'no'. I was in that hospital before,and they had the papers... It is really sad, I will had termination because my baby is not where it suppose to be, and its really hard for me, and now i have to wait for next apointment. So, if you can, avoid that place!