"Uncaring staff"

About: William Harvey Hospital

My daughter was admitted to Kennington ward as an emergency, after complications from a hysterectomy. The nurses wrongly assumed she had the operation privately and were completely uncaring. They would not listen to her about the pain relief when she was in absolute agony. I tried talking to the nurse but was told they had other patients to see to. I tried to talk to the staff nurse and they said they were too busy. My daughter was also told to use the toilet along the corridor when she could hardly walk. I hope we never have to go back there!

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Response from William Harvey Hospital

I am truly sorry to learn about your daughter's experience. Even if she had this procedure privately, there is no excuse for uncaring attitudes. When your daughter is well enough, please ask her to contact the Patient Advice and Liaison Service on 01227 783145 or 01864314, or email ekh-tr.pals@nhs.net alternatively advise her to complete a complaint form via our website http://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/ We encourage patients to let us know about their disappointing experiences so that we can investigate and learn from these errors.

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