"Amazing treatment at SASH"

About: East Surrey Hospital / Accident and emergency

(as the patient),

This week I have been to A&E at SASH and I have been so impressed. I had a severe allergy following an operation.

Everyone is so friendly and helpful from the moment you arrive, I had great treatment and at one point one of the staff even brought me and my mum tea followed by lunch. I couldn't believe it!

Thank you so much to everyone at A&E who treated me and took such time to listen to me and work out how to make me better.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear annainbattersea,

Thanks for the very positive comments about your time in our emergency department (ED). We appreciate the time patients take to tell us what they think of the service we provide and I will make sure your comments about being friendly and helpful are passed on to our ED staff.

Kind regards,

Cathy White

Patient experience team

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