"Utterly Disgusted"

I am utterly disgusted by the service my boyfriend has received the past two days. After arriving at A&E on Wednesday, being x-rayed and informed he had a broken ankle which needed to be plastered, I was shocked to find out this procedure could not be done as there were no crutches! So he was sent home and told we would receive a call from the fracture clinic. It is now Friday, no call so I have taken it upon myself to ring the clinic – no appointment has been made and I was told we would receive a call Monday/Tuesday next week with an appointment date! I find this utterly appalling how you can inform someone they have a broken ankle, make them wait over a week for an appointment date (which we still haven’t received) and give them no equipment to aid their walking in the interim.