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pathetic wait time

Story from nhs.uk

"pathetic wait time"

About: Northumbria Specialist Emergency Care Hospital

Under staffed already five hour wait to be told theres nothing wrong with me after my g.p refered me. Different staff in and out of my room in a and e to collect supplies. Rooms not very wheelchair friendly and no water available in reception.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 8 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 07/07/2015 at 00:02
Published on nhs.uk on 08/07/2015 at 02:31

Dear Sir / Madam, Many thanks for your review and for sharing with us the reasons why you were disappointed with the new hospital. I am sorry that you had such a long time to wait . Naturally we don't want any of our patients to walk away having had this kind of experience. Unfortunately I can't look into this any further without having more details of who you are, DoB etc if you would be willing to share these with me, my email is annie.laverty@nhct.nhs.uk . In the meantime I will be sharing your review with the team. With thanks again for taking the time to bring this to our attention, Annie

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