"Unacceptable patient treatment"

About: Fairfield General Hospital

The receptionist was the most helpful person at the surgery.The specialist was the most ignorant doctor I have ever seen. No eye contact, no explanation given to patient. If you do not ask you do not get any information. I felt really undervalued and touched in my dignity too. The nurse was not helpful either as they were too busy training a colleague rather than explaining to me the procedure. Mediocre service

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Fairfield General Hospital

We are sorry to read your comment regarding your visit to the Ear Nose and Throat department at Fairfield General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful