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Attending A&E Department university Hospital Crosshouse

Posted By Molly McG

"Attending A&E Department university Hospital Crosshouse"

About: Crosshouse Hospital / Accident & Emergency

(as the patient),

I attended the A&E department following a fracture of small finger. Dr Zoe Higgs was very attentive and explained what was going to happen to me. The triage nurse and the nurses in the plaster room were friendly and also explained what was happening. Overall a first class experience, thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/07/2015 at 09:59
Published on Care Opinion at 12:21

picture of Eunice Goodwin

Dear Molly McG

I am sorry you broke your finger, ouch, I bet it was sore. I am glad it your experience was first class and thank you for letting us know about it. I will be delighted to pass this on so the team can get a well earned pat on the back.

bestr wishes,

Eunice

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