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Friendly phone service

Story from nhs.uk

"Friendly phone service"

About: Southmead Hospital

I phoned and spoke to a receptionist from the outpatients enquiries and they were very friendly, helpful and efficient. Good job :-) I also spoke to a receptionist who does appointment bookings, and they also were very helpful and efficient. I would just like to compliment these two receptionists and say thank you. Keep up the good work!

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Responses

Response from Southmead Hospital 8 years ago
Southmead Hospital

Submitted on 03/07/2015 at 14:35
Published on nhs.uk on 04/07/2015 at 02:30

Dear Anonymous – thank you for taking the time and trouble to post your views of the outpatients’ service. I was pleased that they were able to assist you in such a positive way. I will pass on your comments to the Teams so they can be cascaded to the staff. Kind regards – Steve Sykes Advice and Complaints Team

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