"Baby Girl A&E"

About: Good Hope Hospital

Brought my daughter to Good Hope A&E on the instruction of 111. She had a fever and blisters in her mouth and cheek. After looking in her mouth for all of 10 seconds they diagnosed tonsilitis and gave us antibiotics. I was not satisfied with the diagnosis, I knew it was not tonsilitis. When asked if the blisters in her mouth are connected to tonsilitis, had no repsonse other than I don't know. Took her to my GP a day later and was diagnosed hand foot and mouth - she also said her tonsils are absolutely fine and she's not sure what the doctor at A&E thought they had seen. Not happy at all.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for your comments regarding your recent visit to Good Hope Hospital Accident and Emergency Department with your daughter.

I am sorry to learn that you are unhappy with the treatment and diagnosis received by your daughter and I would like to look into this in more detail.

I would like to reassure you that we take seriously any issues our patients and their families raise with us and we value your feedback. To that end, could I please ask you to contact me at your convenience on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

With kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful