"Do not ever try to ring the hospital outpatients..."

About: Bmi - The Alexandra Hospital

The hospital standards are high and I am satisfied with the treatment though totally dissatisfied with being able to contact the outpatients department. This morning I have tried six times and six times I have gone through many options though none of these actually give the choice of talking tot he outpatients department. Please change this and ideally just answering the phones would be a big benefit to patients.

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Response from Bmi - The Alexandra Hospital

I am sorry to read your comment. Would you be able to contact me on 0161 495 7026. I'd be very keen to help and also to discuss your complaint further. I'd like to understand where we can try and make changes to ensure that this doesn't happen. Kind regards Sarah Agnew Director of Operations BMI Healthcare Tel: 0161 495 7026

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