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Blood Clinic - Ridiculous Waiting Times

Story from nhs.uk

"Blood Clinic - Ridiculous Waiting Times"

About: Altrincham General Hospital

I attended for a blood test on Friday 26th June - there are several clinics running from one reception area and no signage to state this. I waited about an hour in which time 6 people were seen. Based on the number I had I would have been waiting about 3 hours so gave up. I will need to go back at another time but it's completely unacceptable to have to wait several hours for a routine blood test.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 10/08/2015 at 15:09
Published on Care Opinion at 16:53

We are very sorry to receive your comments and concerns via the NHS Choices and Patient Opinion websites about your experiences on Friday 26th June 2015, at Altrincham Hospital. In response to your comment, we can tell you that the Phlebotomy Services at Altrincham are currently under review with the aim of ensuring that they are able to offer patients an efficient service. The signage explaining how the phlebotomy queuing system operates is now in place and the timings of the service are available on the CMFT website at http://www.cmft.nhs.uk/altrincham-hospital/our-services/blood-tests. Please accept our apologies that this was not in place at the time of your attendance.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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