"A rude and aggressive member of the reception..."

At my first visit I found the receptionist offhand. At my second vist the receptionist was very charming. When I was not sure where I was supposed to be going next (I had 3 tests) I was sent to ask at Outpatients. Unfortunately I encountered the same person I had met at the first visit, this time they were unnecessarily rude and agressive and could only raise their voice saying I was in the wrong place. My husband who was with me was horrified at their behaviour. At a sensitive time it did reduce me to tears.