"Patient being let down by psychiatric services"

About: Hairmyres Hospital / General Psychiatry Wishaw General Hospital / General Medicine

(as a parent/guardian),

My son was detained in Hairmyres psychiatric ward as he was so unwell he was a danger to himself. Whilst still unwell, however not on constant observation he asked to get out to the shops at ten to eleven at night. It was explained to him the shops were closed but he was allowed out anyway. 40 minutes later the ward phone to say he had not returned at 11 when the ward was locked and asked for his mobile number. He was eventually found in the centre of Glasgow by police in the early hours of the next morning and taken to the police station before being returned to Wishaw General for care. The nurse was more concerned that I was being hostile than anything else on the phone. I was indeed angry at my son being let down and very concerned about the welfare of my son. She actually said she was surprised I was hostile. Have to say I more more than surprised a severly ill young adult with minimal insight was allowed out at that time of night, while on detention.

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Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear Let down parent,

I am sorry to hear that your son has been ill and that you had a negative experience.

I am unsure which Nurse that you are referring to and we would appreciate additional information.

I apologise that you feel we have let you down and that your concerns were not listened to.

To allow us to investigate this would you please contact Yvonne Ross,Patient Affairs Manager, Telephone Number 01698 366558.

This will allow us to give you a targeted response.

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Response from Maria Docherty, Nurse Director, South Lanarkshire Health &Social Care Partnership, Mental Health, NHS Lanarkshire

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Dear Letdown parent,

I’m pleased you felt able to contact us; now that we have more information we are looking into this with you and I know the Service Manager from the area has been in touch with you as agreed, in order to progress this.

I hope your son is receiving the support he requires at present. Once again thank you for bringing this to our attention, as always, we hope to improve our services working with service users and carers.

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