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Unresolved complaint

Story from nhs.uk

"Unresolved complaint"

About: Royal Blackburn Hospital

I have been in contact with the Complaints Department since February and this is another attempt at getting a response regarding the theft of my property by a staff member (the item "disappeared" in an area where no members of the public would go)

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Responses

Response from Royal Blackburn Hospital 8 years ago
Royal Blackburn Hospital

Submitted on 26/06/2015 at 15:57
Published on nhs.uk on 28/06/2015 at 02:31

Dear PEP Many thanks for your comment and I am sorry to hear that you feel you have had no resolution to your on-going complaint, I have passed on your comment to the complaints manager but would also suggest that you contact them directly through the PALS telephone too in order to address your concerns- their number and details are below. PALS Tel: 0800 587 2586 E-mail: PALS@elht.nhs.uk Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and I do hope your concern is resolved soon to your satisfaction Wendy Stobbs, Senior Patient Experience Facilitator

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