"Always late"

About: Southend Hospital

Waited over an hour for my appointment and the receptionist said that there always on time! Very annoyed if I wanted to spend all my time waiting in hospital I would've done it on a day when I wasn't busy.

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Story from NHS Choices

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Response from Southend Hospital

Dear Sir/Madam, I am sorry to hear the problems you encountered with your wait time and apologise for your delay. If you have any further issues which I hope you do not please do not hesitate in contacting our PALS Team who will be happy to help on 01702 385333 or email pals@southend.nhs.uk and they also have a drop in open door policy Monday - Friday 9am-4pm main corridor hospital main site. Thank you for your feedback. Regards Louise McIver, Patient Involvement

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