"Care for my bleeding"

About: Lerwick Health Centre

(as the patient),

1) Saw ANP today – and briefly the doctor. Very helpful/even positive in very worrying situations.

2) SHB website putting out incorrect info, 21 April – the link to the appointments leaflet still went to old system so I made unnecessary repeat input. Perhaps some of the publicity budget on the ANP launch should have bought admin / web time to ensure the web info works.

3) Have sometimes seen nurses in past, good service. Pleased to see their recognition/training as ANP.

4) I’m still not sure who “my” doctor is!

5) Complaint about website dealt with very well by staff on phone

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