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slow cancer test

Story from nhs.uk

"slow cancer test"

About: Good Hope Hospital

I need an endoscopy to test for stomach cancer. I saw a doctor at Good Hope but did not get the test. It is over two months since referral and I still do not have a date for the test.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 03/07/2015 at 10:38
Published on Care Opinion at 12:01

Dear Sir/Madam

Thank you for your comments regarding your consultation at Good Hope Hospital.

I am very sorry that you have experienced a delay in gaining an appointment for an endoscopy.

I would very much like to resolve this matter for you, so would like to ask if you could contact me at your convenience on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

so that I may obtain some more information.

I would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback.

I look forward to hearing from you.

With kind regards

Marie Helebert

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